Privacy Policy — Express Dubai Visa Ltd

Last updated: March 2026

Who we are

Express Dubai Visa Ltd is a UK-registered company (Company No. 15107121) providing Dubai tourist visa facilitation services. Our registered address is 34 Sneyd Lane, Walsall, WS3 2LP. We are registered with the Information Commissioner’s Office under registration number ZB727819.

For any privacy-related queries, contact us at support@expressdubaivisa.co.uk.

What data we collect

When you use our website or services, we may collect the following personal data:

Identity data: full name, date of birth, nationality, passport number and copies, photograph.

Contact data: email address, phone number, WhatsApp number.

Technical data: IP address, browser type, pages visited, time on site. This data is collected automatically through cookies and analytics tools.

Application data: visa type requested, travel dates, hotel and flight details.

Why we collect it and our lawful basis

We process your personal data for the following purposes:

To deliver the visa facilitation service you have requested. Lawful basis: performance of a contract.

To communicate with you about your application. Lawful basis: performance of a contract.

To comply with legal obligations. Lawful basis: legal obligation.

To improve our website and services. Lawful basis: legitimate interests.

We do not use your personal data for automated decision-making or profiling.

International data transfers

To provide our visa facilitation service, we must submit your application data to UAE immigration authorities. This constitutes a transfer of personal data outside the UK. We rely on Article 49(1)(b) of UK GDPR — the transfer is necessary for the performance of a contract between you and us. By using our service, you acknowledge this transfer is required to deliver the service you have requested.

Who we share your data with

We share your personal data only where necessary to deliver the service. This includes UAE immigration authorities for visa processing. We do not sell, rent, or share your personal data with third parties for marketing purposes.

How long we keep your data

We retain your application data for up to 2 years from the date of your application, after which it is securely deleted. We retain financial transaction records for 7 years to comply with UK tax law.

Cookies

Our website uses cookies to improve your experience. Essential cookies are required for the site to function and cannot be disabled. Non-essential cookies, including analytics cookies, are only placed with your consent. You can manage your cookie preferences at any time through our cookie settings. Most browsers allow you to refuse or delete cookies through browser settings.

Your rights under UK GDPR

You have the following rights regarding your personal data:

Right of access: you can request a copy of the data we hold about you. This is free of charge.

Right to rectification: you can ask us to correct inaccurate data.

Right to erasure: you can ask us to delete your data where we have no lawful reason to retain it.

Right to restrict processing: you can ask us to limit how we use your data.

Right to data portability: you can request your data in a portable format.

Right to object: you can object to processing based on legitimate interests.

To exercise any of these rights, email support@expressdubaivisa.co.uk. We will respond within 30 days.

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113.

Security

We use encryption and secure digital platforms to protect your personal data. Passport documents and personal photographs are transmitted via encrypted channels. No online system is completely secure. We cannot guarantee absolute security of data transmitted over the internet, but we take all reasonable steps to protect your information.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend reading their privacy policies before providing any personal data.

Changes to this policy

We update this policy periodically. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact

Express Dubai Visa Ltd 34 Sneyd Lane, Walsall, WS3 2LP Email: support@expressdubaivisa.co.uk ICO Registration: ZB727819 Company No. 15107121